Privacy Policy

1. Introduction

Welcome to ADHARVA OIL ("we", "our", or "us"). We respect your privacy and are committed to protecting the personal information you share with us while browsing our website and ordering our cold-pressed oils.

This Privacy Policy explains what data we collect, how we process and store it, and your rights regarding your personal information under applicable Indian laws, including the Information Technology Act, 2000.

2. Information We Collect

We collect information you provide directly to us when placing an order or registering an account:

• Contact Details: Full name, email address, phone number.
• Shipping & Billing Details: Delivery address, city, state, postal PIN code.
• Account Credentials: Securely hashed passwords or mobile OTP verification logs.
• Order History & Invoices: Products purchased, quantities, invoices, transaction references, and notes.

Note on Payment Data: We do NOT store your credit/debit card numbers, CVVs, UPI PINs, or net banking credentials. All payments are processed securely via RBI-authorized payment gateways.

3. How We Use Your Information

We use the collected information for the following legitimate purposes:

• Processing, fulfilling, and dispatching your oil orders.
• Sending automated order confirmation emails, invoices, and dispatch tracking details via SMS/WhatsApp.
• Providing responsive customer service and addressing order inquiries.
• Detecting and preventing fraudulent transactions or duplicate Cash on Delivery (COD) orders.
• Improving our website performance, inventory planning, and user experience.

4. Sharing Your Information

We never sell, rent, or trade your personal data to third parties for marketing. We only share necessary data with trusted service providers:

• Courier & Logistics Partners: To safely deliver your package to your doorstep.
• Payment Gateways & Banks: To securely process card, UPI, and net banking transactions.
• Communication Providers: SMS/Email/WhatsApp notification delivery for your order updates.
• Legal Requirements: If required by Indian law enforcement or court order.

5. Data Security

We implement industry-standard 256-bit SSL encryption, restricted server access, and secure authentication protocols to safeguard your personal data against unauthorized access, alteration, or disclosure.

6. Contact & Grievance Redressal

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our support team: