Customer Protection & Trust
Refund & Return Policy
100% Quality Assurance & Hassle-Free Returns within 7 days
1. 7-Day Quality Guarantee
At ADHARVA OIL, we take immense pride in the purity and freshness of our wood-pressed oils. If your order arrives damaged, leaking, incorrect, or defective in any way, we offer a 100% free replacement or full refund within 7 days of delivery.
2. Eligibility Criteria for Returns & Replacements
To qualify for a return or replacement:
- The issue must be reported within 7 days of the delivery timestamp.
- Because edible oils are consumable food products, items must be in their original packaging with the bottle cap seal intact (unless the return is due to transit damage or leakage).
- For transit leakage or damage, a clear photo/video of the outer box and damaged bottle is required for courier insurance claims.
3. How to Request a Return or Replacement
Requesting a return is fast and easy:
- Send a WhatsApp message or email with your Order Number (e.g., AO-000007).
- Attach 1–2 photos showing the damaged/wrong item.
- Our support team will verify and dispatch a free replacement within 24 hours, or process a full refund.
4. Refund Processing & Timelines
- Prepaid Orders (UPI / Cards / Net Banking): Refunds are credited back directly to the original source account within 3 to 5 business days.
- Cash on Delivery (COD) Orders: Refunds are transferred via direct UPI transfer (GPay/PhonePe/Paytm) or NEFT/IMPS bank transfer within 24 to 48 hours upon customer confirmation.
5. Order Cancellation
You may cancel your order free of charge anytime before it is dispatched by contacting customer support. Once an order is handed over to the courier partner, cancellation is no longer possible and the standard return process applies upon delivery.